Privacy Policy for PunePay FiNNTECH Private Limited

PunePay FiNNTECH Private Limited (“PunePay,” “we,” “our,” or “us”) is committed to respecting and protecting the privacy of our users, business associates, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile applications, and services.

1. Definition and Scope

We define personal information as any data that identifies or relates to an individual, including names, addresses, phone numbers, email addresses, financial details, and government-issued IDs. This Privacy Policy applies to all information collected through:

• Our website (www.PunePay.com)
• Mobile applications and related services
• Communications or transactions with PunePay

Key Definitions

• Personal Information: Any data that identifies or relates to an individual and can be used to contact or identify them, including but not limited to name, address, phone number, email address, financial details, and government-issued identification.
• Sensitive Personal Data: May include debit/credit card information, bank account details, passwords, or biometric data, as applicable.

2. Information We Collect

We collect the following categories of information to provide and improve our services:

• Personal Details: Name, email address, phone number, address, and other contact information.
• Financial Information: Bank account details, card details, transaction history, and payment data.
• Service-Related Information: Device identifiers, IP address, and usage data collected during interactions with our website or app.
• Voluntarily Shared Information: Data provided during customer support inquiries, feedback, or surveys.

3. Use of Collected Information

We use the information collected for the following purposes:

• To provide and improve our services.
• To process transactions and payments securely.
• To communicate updates, offers, and promotional content.
• To troubleshoot issues, resolve disputes, and ensure safe use of our services.
• To comply with legal obligations and prevent fraudulent activities.
• To understand user preferences and enhance the customer experience.

4. Disclosure of Information

PunePay does not sell or rent personal data. However, we may share it in the following circumstances:

• Service Providers: With third-party vendors or partners required to deliver our services (e.g., payment processors, IT support).
• Legal Requirements: When disclosure is necessary to comply with legal obligations, court orders, or government requests.
• Business Transactions: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity.

5. Data Security

• We implement reasonable technical, organizational, and administrative security measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures include:
• Encryption of sensitive financial data during transmission.
• Access control protocols for employees on a need-to-know basis.
• Regular audits and updates to our security systems.

6. Your Rights

As a user, you have the following rights concerning your personal information:

• Access and Correction: Review and update your personal data.
• Data Portability: Request a copy of your data in a portable format.
• Erasure: Request the deletion of your personal information where applicable.
• Opt-Out: Unsubscribe from marketing communications at any time.

For any such requests, please contact us at punepayfinntech@gmail.com.

7. Links to Third-Party Websites

Our website or mobile application may contain links to third-party websites. PunePay is not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience on our platform. These technologies help us understand user behavior and improve our services.

9. Updates to This Privacy Policy

PunePay reserves the right to update or modify this Privacy Policy as needed. Any changes will be communicated on our website, and the updated policy will take effect immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PunePay FiNNTECH Private Limited

Email: punepayfinntech@gmail.com
Phone: +91 9168226996 / +91 9028226996
Address: Amrut Ganga, Sinhgad Road, Pune, Maharashtra, India.

This Privacy Policy complies with applicable data protection laws, including the Information
Technology Act, 2000 (India), and international best practices.